Sector
Education & Research
Scope
Multi-building academic estate, with overnight cleaning and exam-period surge capacity. Our teams work around lecture timetables, public events and exam schedules to keep teaching spaces, common rooms and student-facing buildings in handover-ready condition at the start of every day.
Outcome
Ran a zero-complaint exam diet for three consecutive semesters, materially reduced exam-period cleaning escalations against the previous provider, and passed a university-led facilities audit with no major findings.
"They understand that during exam diet we cannot have a single escalation. The team plans around us, not the other way round."
- Head of Estates & Facilities
Deliverables
- Overnight cleaning across multiple academic buildings
- Exam-period surge teams
- PVG-checked staff for student-facing work
- Monthly KPI pack and audit findings report
Some of our clients operate under confidentiality requirements that prevent us from using their name publicly. We respect that by anonymising every case study on the site. References can be provided directly on request, under a confidentiality agreement.