Privacy Policy
This privacy policy explains how Pure Cleaning Scotland Ltd, trading as Pure Clean FM ("we", "us", "our"), collects, uses and protects personal data when you visit this website or engage with our services.
Who we are
Pure Cleaning Scotland Ltd is a company registered in Scotland, company number SC462483, with its main office at 48 West George Street, Glasgow, G2 1BP. We are the data controller for personal data collected via this website.
What we collect
When you contact us by email, phone or through our contact page, we collect the information you provide: typically your name, organisation, email address, phone number and any details about your enquiry. We use this information solely to respond to your enquiry and, where relevant, to provide services you have requested.
Our website collects standard server logs (IP address, browser type, pages visited) for the purpose of diagnosing technical issues and monitoring site performance. We do not use these logs for advertising or profiling.
How we use your data
- To respond to enquiries and provide the services you request
- To manage ongoing contracts and account relationships
- To comply with legal and regulatory obligations
- To improve our website and internal processes
Lawful basis
We process personal data on the basis of legitimate interest (responding to enquiries and managing our relationship with clients and prospects), contractual necessity (delivering services) and legal obligation (tax, accounting, employment and health & safety law).
Sharing
We do not sell or rent personal data. We share personal data with third parties only where necessary to deliver our services (for example, specialist subcontractors operating under our SLA) or where required by law. All third parties are bound by appropriate confidentiality obligations.
Retention
We retain enquiry records for up to 24 months and contract records for the duration of the contract plus the statutory retention period (typically six years for tax and accounting records).
Your rights
Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights, contact us at info@purecleanfm.co.uk.
Complaints
If you have a concern about how we handle personal data, you can raise it with the Information Commissioner's Office (ICO) at ico.org.uk.