A structured way to work with an FM provider you can actually call.
The delivery process from first conversation to live contract. No surprises, no small print, no "additional mobilisation costs" after you've signed.
- 01
Scoping call
A short initial conversation to understand what you need, what's working today, and what isn't. No obligation, no proposal generated on the spot.
- 02
Mobilisation audit
We visit the site, review the asset register, the compliance calendar and the current provider set. You get a clear picture of what you're inheriting, whether you end up moving to us or not.
- 03
Proposal & SLA
A scoped proposal built around your audit, with tiered SLA response times and a clear KPI regime. The price you see is the price you pay. No "extras" added later.
- 04
Structured go-live
30-60 day mobilisation covering asset verification, statutory compliance check, TUPE where relevant, helpdesk cutover and stakeholder communications.
- 05
Monthly KPI review
A single monthly pack covering SLA compliance, first-time-fix rates, audit scores and open escalations, plus trend data over time.
- 06
Quarterly business review
A more in-depth review with your account lead every quarter: emerging issues, asset lifecycle planning, compliance changes and where the contract needs to flex.
Questions we get asked most.
Do you use a CAFM system?
We don't use a branded CAFM platform yet. Every ticket runs through our 24/7 helpdesk workflow with tiered SLA tracking and signed-off job sheets. We hold everything against the building so the audit trail is always intact.
What's your SLA response for reactive calls?
Tiered: 1 hour for safety-critical, 4 hours for business-critical, next working day for routine. The tiering is built into the contract and reported against every month.
Do you self-deliver everything?
Soft services are delivered by our own teams with named site supervisors. Hard services are a mix of self-delivery and vetted partner network under our SLA, so the client still has one number to call.
How do you handle TUPE when taking over a contract?
TUPE is part of the mobilisation playbook: we consult with affected staff, handle the formal transfer processes and confirm terms before go-live. On day one the incumbent team becomes our team with no break in employment or service cover.
What happens if we want to leave?
Demobilisation is in every contract. You're entitled to full handover of asset registers, compliance records and ticketing history at exit, so the next provider can pick up without losing continuity.