Integrated FM bundles hard services, soft services and the helpdesk under a single management layer. You get one monthly report, one invoice and one person who owns delivery across every site. The point is not that it's cheaper. It is that there's no finger-pointing between providers when something goes wrong.
What's included
- Single-point-of-contact account lead
- Bundled hard + soft services
- Consolidated monthly reporting
- One invoice, one SLA, one ticketing workflow
- Quarterly business reviews
Suited for
- Multi-site operators
- Regional retail chains
- Corporates
FAQs
Is integrated FM more expensive than bundling providers ourselves?
It's usually cheaper over the contract term once you factor in the management overhead you save. The bigger benefit is that accountability lives in one place when things go wrong.